Service Delivery Manager / IT Project Manager

Job Description And Responsibilities

Tracks program/project status and schedules.

May provide expertise in a particular business and/or domain area such as logistics, financial management, change management, talent management; or in a specific technology area.

Performs role of project manager for projects and service requests through CSM portals.

Affords assistance in defining business & technical requirements with customer.

Develops and recommends solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure.

Facilitates internal and external coordination and communication among a variety of functional areas to ensure project progression.

Provides feedback and recommendations for process improvements within the product teams.

Maintains and updates Plan of Actions & Milestones (POA&M) for assigned projects.

Monitors and updates environment changes through formal change requests at environment and program level.

Hosts regular status meetings with customers to report project performance and address outstanding actions.

Completes audits for all on-premise and AWS GovCloud hosted systems to ensure accurate record keeping and reconciles any discrepancies in records.

Contributes by providing training and guidance on all Cloud & On-Prem projects, provides management of all employee performance, customer service and product quality, acts as the primary PM/Cost POC for internal DNA customers, develops and implements process improvements, and works with both internal and external customers on problem resolution.

Applies analytic techniques in the evaluation of program/project objectives.

Analyzes requirements, status, budget and schedules in the execution of projects.

Performs management, technical, or business case analyses.

Collects, completes, organizes and interprets data relating to Cloud & On-Prem Data Hosting projects.

Tracks project status and schedules.

Provides risk analysis and mitigation on all technical, cost, or schedule related impacts.

Basic Requirements

• Bachelor's Degree
• 3+ years of experience

Allowable substitutions:

• Associate's Degree with 5+ years of experience
• High School Diploma with 7+ years of experience

Security Clearance: Secret or above (must be a US Citizen)

Telework and Travel: Hybrid.

Contract: This position is supporting an active, funded contract.

Qualifications

Prefer a few substantive sections over many thin ones.