Service Delivery Manager

Position Overview

OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western Massachusetts, OMG is an equal-opportunity employer prioritizing the safety of our employees and customers. The company values integrity, teamwork, diversity, trust, respect, commitment, and a passion for excellence. OMG is a global company operating manufacturing facilities in Massachusetts, Illinois, and Minnesota. Position Overview

Position Responsibilities

• Promote Safety as the Number One priority of all OMG employees.
• Drive Continuous Improvement (CI) and Lean Manufacturing, providing direction and support to the Service Delivery team to meet customer demand.
• Use our SIOP process to review production capability and recommend measures to improve output or identify alternative procurement options.
• Review daily orders against inventory levels and manage the Kanban system.
• Communicate with internal and external supply chains to ensure the availability of raw materials.
• Regular interaction with the commercial team to identify internal or customer-driven events that could impact the established plan.
• Conduct a weekly review to ensure policies and processes related to Kanban are followed throughout the value stream.
• Perform other tasks as assigned.