Service Delivery Manager

Job Description

Service Delivery Manager Locations: 5 locations, please let us know what location your candidate can support. Here are the 5 locations: 1650 W Crosby Rd Carrollton TX 75006, 800 Federal St Andover MA 01810, 6700 Tower Circle Franklin TN 37067, 1111 Pasquinelli Dr. Westmont IL 60559, 1101 Shiloh Glenn Drive Morrisville NC 27560.

Schedule

Schedule: Hybrid, 3 days on site

Duration

Duraton: 6 months

Rate Info

Rate Info: $35-40 an hour during contract, Salary Conversion: 70-85K (this is if candidate is offered perm role)

Top 3 Skillsets Needed

• Multitasking multiple work streams at one time.
• The ability to predict next steps and ask about next steps to proactively act on these multiple workloads.
• This person must engage others, anticipate issues, anticipate priorities and constantly be reprioritizing their day and actions of others based on new inputs of what is urgent, behind, has a deadline, or affects other’s ability to complete their projects pieces.

Duties

• Service Delivery Planning for all core service types
• Reactive work orders
• Quoted Service Relationship Development with execution/action teams
• Coordination of internal and external teams and subcontractors in a rapid response business environment
• Networking internally and externally

Qualifications

• Familiarity and a general understanding of the systems we support and the components within
• Strong interpersonal skill including the ability to manage in highly charged situations internally and externally
• Exceptional communication skills - verbal and written
• Strong Experience with Microsoft Office Virtual (PC Based) Call Systems (Genesys system preferred)
• Work Order Management Systems (Salesforce bFO/bFS Lightning preferred)
• Tableau (user level)
• Microsoft Dynamics (Preferred)
• Commitment to excellent customer service
• Best in class organizational skills
• Ability to manage and prioritize multiple responsibilities simultaneously
• Shape Expectations & Outcomes
• Complete and accurate Customer Service Request Intake Response time
• Accuracy of work order creation
• Prioritization
• Material Ordering
• Coordination of supplemental labor, subcontractors, outside service providers, etc.
• Planning and Scheduling