Service Delivery Manager
General Dynamics Information Technology · Girlstown USA, TX · 4 wk ago
Project Management$140k–$190k/yrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info.
Let's parse content.
Job Description includes:
- Type of Requisition: Regular (metadata)
- Clearance Level Must Currently Possess: None
- Clearance Level Must Be Able To Obtain: None
- Public Trust/Other Required: MBI (T2)
- Job Family: IT Infrastructure and Operations
- Skills: Job Qualifications: Key Performance Indicators (KPI), Operational Reporting, Planning, Taking Initiative
- Certifications: None
- Experience: 5 + years of related experience
- US Citizenship Required: Yes
Then narrative: "Seize your opportunity..." etc.
Then "HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT" with subsections: Operational Governance & Compliance, Project & Portfolio Management, Performance Measurement & Reporting, Customer & Stakeholder Engagement, Continuous Improvement.
Then "What You’ll Need To Succeed": Bachelor’s degree or equivalent and 5+ years of experience, Experience leading operations..., Demonstrated expertise..., Strong understanding..., Experience with hosting platforms..., Excellent communication..., Ability to lead cross-functional..., Desired (Not Required) PMP, ITILv4, or equivalent certifications, Experience with VA..., Familiarity with AQL..., Experience with enterprise reporting tools..., Security Clearance Must be able to obtain a Public Trust clearance.
Location: Austin, TX (hybrid). No visa sponsorship.
Then GDIT IS YOUR PLACE: bullet points: AI-enabled professional growth tools, Leadership development..., Competitive pay, benefits, and 401(k) match, Mission-focused culture..., Opportunities to modernize...
Then "The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range."
Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA TX Austin Additional Work Locations: Total Rewards At GDIT: ... benefits description.
Then Identity Verification Process etc (boilerplate? Might be considered boilerplate but it's about process; maybe keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Identity verification maybe not boilerplate but could be considered legal? Might be okay to keep? Probably it's part of hiring process, but not essential job description. Might be considered boilerplate; safer to drop.
Then About Our Work etc (boilerplate). Also Equal Opportunity Employer etc (boilerplate). Remove.
We need to produce sections: About the role (maybe narrative), Responsibilities (the impact sections), Requirements/Qualifications (What You'll Need To Succeed), Skills (maybe list of skills from earlier), Benefits (GDIT IS YOUR PLACE + Total Rewards), Pay (salary range), Schedule (Scheduled Weekly Hours: 40, Travel Required: Less than 10%, Telecommuting Options: Hybrid). Also location maybe included in schedule or separate? Not required heading.
We must not create sections with filler like "commensurate with experience". We have actual content.
Let's extract.
About the role: The introductory paragraphs after "Job Description:" maybe up to before "HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT". That includes: "Seize your opportunity to make a personal impact as a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program."
We can keep that as About the role.
Responsibilities: The sections under HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT: Operational Governance & Compliance, Project & Portfolio Management, Performance Measurement & Reporting, Customer & Stakeholder Engagement, Continuous Improvement. Each has bullet points (some with dash). We'll combine into a single Responsibilities section with subheadings? The instruction only says use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate.
We need to preserve all substantive info.
Let's parse content.
Job Description includes:
- Type of Requisition: Regular (metadata)
- Clearance Level Must Currently Possess: None
- Clearance Level Must Be Able To Obtain: None
- Public Trust/Other Required: MBI (T2)
- Job Family: IT Infrastructure and Operations
- Skills: Job Qualifications: Key Performance Indicators (KPI), Operational Reporting, Planning, Taking Initiative
- Certifications: None
- Experience: 5 + years of related experience
- US Citizenship Required: Yes
Then narrative: "Seize your opportunity..." etc.
Then "HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT" with subsections: Operational Governance & Compliance, Project & Portfolio Management, Performance Measurement & Reporting, Customer & Stakeholder Engagement, Continuous Improvement.
Then "What You’ll Need To Succeed": Bachelor’s degree or equivalent and 5+ years of experience, Experience leading operations..., Demonstrated expertise..., Strong understanding..., Experience with hosting platforms..., Excellent communication..., Ability to lead cross-functional..., Desired (Not Required) PMP, ITILv4, or equivalent certifications, Experience with VA..., Familiarity with AQL..., Experience with enterprise reporting tools..., Security Clearance Must be able to obtain a Public Trust clearance.
Location: Austin, TX (hybrid). No visa sponsorship.
Then GDIT IS YOUR PLACE: bullet points: AI-enabled professional growth tools, Leadership development..., Competitive pay, benefits, and 401(k) match, Mission-focused culture..., Opportunities to modernize...
Then "The likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range."
Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: USA TX Austin Additional Work Locations: Total Rewards At GDIT: ... benefits description.
Then Identity Verification Process etc (boilerplate? Might be considered boilerplate but it's about process; maybe keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Identity verification maybe not boilerplate but could be considered legal? Might be okay to keep? Probably it's part of hiring process, but not essential job description. Might be considered boilerplate; safer to drop.
Then About Our Work etc (boilerplate). Also Equal Opportunity Employer etc (boilerplate). Remove.
We need to produce sections: About the role (maybe narrative), Responsibilities (the impact sections), Requirements/Qualifications (What You'll Need To Succeed), Skills (maybe list of skills from earlier), Benefits (GDIT IS YOUR PLACE + Total Rewards), Pay (salary range), Schedule (Scheduled Weekly Hours: 40, Travel Required: Less than 10%, Telecommuting Options: Hybrid). Also location maybe included in schedule or separate? Not required heading.
We must not create sections with filler like "commensurate with experience". We have actual content.
Let's extract.
About the role: The introductory paragraphs after "Job Description:" maybe up to before "HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT". That includes: "Seize your opportunity to make a personal impact as a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program."
We can keep that as About the role.
Responsibilities: The sections under HOW A SERVICE DELIVERY MANAGER WILL MAKE AN IMPACT: Operational Governance & Compliance, Project & Portfolio Management, Performance Measurement & Reporting, Customer & Stakeholder Engagement, Continuous Improvement. Each has bullet points (some with dash). We'll combine into a single Responsibilities section with subheadings? The instruction only says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid subheadings inside? Probably we should keep only those top-level headings. Could embed subheadings as but not allowed? Not specified. Safer to keep just one Responsibilities section with - for each duty. We can list each duty as a list item, maybe combine bullet points.
We need to preserve all substantive info; we can break into multiple
- items.
Let's extract duties:
Operational Governance & Compliance:
- Oversee daily operations across enterprise hosting services, ensuring compliance with:
- VA ITSM processes
- VA Handbook 6500
- VA Directive 6004 (Change/Release Management)
- NIST, FISMA, and federal cybersecurity controls
- Ensure timely submission, maintenance, and approval of operational SOPs, compliance artifacts, reporting, and hosting operational documentation.
Project & Portfolio Management:
- Lead the intake, assignment, execution, and reporting of hosting service projects, upgrades, migrations, lifecycle refreshes, and operational changes.
- Manage project status, risk, scheduling, resource alignment, and stakeholder communication for hosting‑related efforts.
- Ensure hosting projects meet timelines, scope, and contractual delivery standards.
- Validate project deliverables including charters, schedules, risk registers, mitigation plans, and post‑project evaluations.
Performance Measurement & Reporting:
- Track, maintain, and publish hosting service performance metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements.
- Produce weekly, monthly, and quarterly operational reporting for leadership and government stakeholders.
- Monitor operational dashboards and ensure hosting services meet required availability, change success rate, incident response targets, and customer satisfaction goals.
Customer & Stakeholder Engagement:
- Serve as the primary VA-facing point of contact for hosting service performance, issues, escalations, and improvements.
- Lead monthly service‑line reviews to present performance, risks, issues, improvements, and service enhancements.
- Ensure hosting operations reflect the “voice of the customer” by analyzing trends, feedback, incidents, and performance gaps.
Continuous Improvement:
- Identify areas for operational improvement and lead initiatives to optimize hosting performance, automation, efficiency, observability, and alignment with VA mission priorities.
- Coordinate process improvements across service lines to reduce incidents, improve change quality, and strengthen hosting readiness.
We'll put each as
- .
Requirements/Qualifications: "What You’ll Need To Succeed" includes:
- Bachelor’s degree or equivalent and 5+ years of experience
- Experience leading operations, service delivery, hosting environments, infrastructure service lines, or enterprise IT operations.
- Demonstrated expertise in project management, operational governance, service‑line leadership, or enterprise hosting delivery.
- Strong understanding of ITSM, enterprise change control, incident management, and federal IT operational processes.
- Experience with hosting platforms such as:
- on‑premise servers
- virtual machines
- storage
- database platforms
- cloud hosting environments
- data center operations
- Excellent communication and stakeholder engagement skills.
- Ability to lead cross‑functional service lines in a large enterprise IT environment.
- Desired (Not Required) PMP, ITILv4, or equivalent certifications
- Experience with VA, federal agencies, or large regulated environments
- Familiarity with AQL management or performance‑based services management
- Experience with enterprise reporting tools, dashboards, and service‑line analytics
- Security Clearance Must be able to obtain a Public Trust clearance
- US Citizenship Required: Yes (maybe include)
- Location: Austin, TX (hybrid) (maybe schedule)
- No visa sponsorship is available for this position (maybe note)
We can include these as list items.
Skills: The posting had "Skills: Job Qualifications: Key Performance Indicators (KPI), Operational Reporting, Planning, Taking Initiative". Also maybe other skills listed elsewhere. We'll create Skills section with those.
Benefits: GDIT IS YOUR PLACE bullet points and Total Rewards description.
Pay: Salary range.
Schedule: Scheduled Weekly Hours: 40, Travel Required: Less than 10%, Telecommuting Options: Hybrid Work Location: USA TX Austin (maybe location). Also Additional Work Locations? Not needed.
We must not create sections with placeholder text. All have real content.
Now produce HTML fragment.
We'll start with
About the role
...
Then Responsibilities
- ...
...
Then Requirements
...
Then Skills
...
Then Benefits
...
Then Pay
...
Then Schedule
...
Make sure not to include empty sections.
Let's craft.
About the role paragraph: combine the intro sentences.
"Seize your opportunity to make a personal impact as a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program."
That's fine.
Responsibilities list items: we need to include the sub-bullets as part of list items maybe separate lines.
We'll produce each main duty as - with internal
if needed? But we can just flatten.
Let's list:
- Oversee daily operations across enterprise hosting services, ensuring compliance with VA ITSM processes, VA Handbook 6500, VA Directive 6004 (Change/Release Management), NIST, FISMA, and federal cybersecurity controls; ensure timely submission, maintenance, and approval of operational SOPs, compliance artifacts, reporting, and hosting operational documentation.
- Lead the intake, assignment, execution, and reporting of hosting service projects, upgrades, migrations, lifecycle refreshes, and operational changes; manage project status, risk, scheduling, resource alignment, and stakeholder communication for hosting‑related efforts; ensure hosting projects meet timelines, scope, and contractual delivery standards; validate project deliverables including charters, schedules, risk registers, mitigation plans, and post‑project evaluations.
- Track, maintain, and publish hosting service performance metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements; produce weekly, monthly, and quarterly operational reporting for leadership and government stakeholders; monitor operational dashboards and ensure hosting services meet required availability, change success rate, incident response targets, and customer satisfaction goals.
- Serve as the primary VA-facing point of contact for hosting service performance, issues, escalations, and improvements; lead monthly service‑line reviews to present performance, risks, issues, improvements, and service enhancements; ensure hosting operations reflect the “voice of the customer” by analyzing trends, feedback, incidents, and performance gaps.
- Identify areas for operational improvement and lead initiatives to optimize hosting performance, automation, efficiency, observability, and alignment with VA
but not allowed? Not specified. Safer to keep just one Responsibilities section with - for each duty. We can list each duty as a list item, maybe combine bullet points.
We need to preserve all substantive info; we can break into multiple
- items.
Let's extract duties:
Operational Governance & Compliance:
- Oversee daily operations across enterprise hosting services, ensuring compliance with:
- VA ITSM processes
- VA Handbook 6500
- VA Directive 6004 (Change/Release Management)
- NIST, FISMA, and federal cybersecurity controls
- Ensure timely submission, maintenance, and approval of operational SOPs, compliance artifacts, reporting, and hosting operational documentation.
Project & Portfolio Management:
- Lead the intake, assignment, execution, and reporting of hosting service projects, upgrades, migrations, lifecycle refreshes, and operational changes.
- Manage project status, risk, scheduling, resource alignment, and stakeholder communication for hosting‑related efforts.
- Ensure hosting projects meet timelines, scope, and contractual delivery standards.
- Validate project deliverables including charters, schedules, risk registers, mitigation plans, and post‑project evaluations.
Performance Measurement & Reporting:
- Track, maintain, and publish hosting service performance metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements.
- Produce weekly, monthly, and quarterly operational reporting for leadership and government stakeholders.
- Monitor operational dashboards and ensure hosting services meet required availability, change success rate, incident response targets, and customer satisfaction goals.
Customer & Stakeholder Engagement:
- Serve as the primary VA-facing point of contact for hosting service performance, issues, escalations, and improvements.
- Lead monthly service‑line reviews to present performance, risks, issues, improvements, and service enhancements.
- Ensure hosting operations reflect the “voice of the customer” by analyzing trends, feedback, incidents, and performance gaps.
Continuous Improvement:
- Identify areas for operational improvement and lead initiatives to optimize hosting performance, automation, efficiency, observability, and alignment with VA mission priorities.
- Coordinate process improvements across service lines to reduce incidents, improve change quality, and strengthen hosting readiness.
We'll put each as
- .
Requirements/Qualifications: "What You’ll Need To Succeed" includes:
- Bachelor’s degree or equivalent and 5+ years of experience
- Experience leading operations, service delivery, hosting environments, infrastructure service lines, or enterprise IT operations.
- Demonstrated expertise in project management, operational governance, service‑line leadership, or enterprise hosting delivery.
- Strong understanding of ITSM, enterprise change control, incident management, and federal IT operational processes.
- Experience with hosting platforms such as:
- on‑premise servers
- virtual machines
- storage
- database platforms
- cloud hosting environments
- data center operations
- Excellent communication and stakeholder engagement skills.
- Ability to lead cross‑functional service lines in a large enterprise IT environment.
- Desired (Not Required) PMP, ITILv4, or equivalent certifications
- Experience with VA, federal agencies, or large regulated environments
- Familiarity with AQL management or performance‑based services management
- Experience with enterprise reporting tools, dashboards, and service‑line analytics
- Security Clearance Must be able to obtain a Public Trust clearance
- US Citizenship Required: Yes (maybe include)
- Location: Austin, TX (hybrid) (maybe schedule)
- No visa sponsorship is available for this position (maybe note)
We can include these as list items.
Skills: The posting had "Skills: Job Qualifications: Key Performance Indicators (KPI), Operational Reporting, Planning, Taking Initiative". Also maybe other skills listed elsewhere. We'll create Skills section with those.
Benefits: GDIT IS YOUR PLACE bullet points and Total Rewards description.
Pay: Salary range.
Schedule: Scheduled Weekly Hours: 40, Travel Required: Less than 10%, Telecommuting Options: Hybrid Work Location: USA TX Austin (maybe location). Also Additional Work Locations? Not needed.
We must not create sections with placeholder text. All have real content.
Now produce HTML fragment.
We'll start with
About the role
...
Then Responsibilities
- ...
...
Then Requirements
...
Then Skills
...
Then Benefits
...
Then Pay
...
Then Schedule
...
Make sure not to include empty sections.
Let's craft.
About the role paragraph: combine the intro sentences.
"Seize your opportunity to make a personal impact as a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVICE DELIVERY MANAGER supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program."
That's fine.
Responsibilities list items: we need to include the sub-bullets as part of list items maybe separate lines.
We'll produce each main duty as - with internal
if needed? But we can just flatten.
Let's list:
- Oversee daily operations across enterprise hosting services, ensuring compliance with VA ITSM processes, VA Handbook 6500, VA Directive 6004 (Change/Release Management), NIST, FISMA, and federal cybersecurity controls; ensure timely submission, maintenance, and approval of operational SOPs, compliance artifacts, reporting, and hosting operational documentation.
- Lead the intake, assignment, execution, and reporting of hosting service projects, upgrades, migrations, lifecycle refreshes, and operational changes; manage project status, risk, scheduling, resource alignment, and stakeholder communication for hosting‑related efforts; ensure hosting projects meet timelines, scope, and contractual delivery standards; validate project deliverables including charters, schedules, risk registers, mitigation plans, and post‑project evaluations.
- Track, maintain, and publish hosting service performance metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements; produce weekly, monthly, and quarterly operational reporting for leadership and government stakeholders; monitor operational dashboards and ensure hosting services meet required availability, change success rate, incident response targets, and customer satisfaction goals.
- Serve as the primary VA-facing point of contact for hosting service performance, issues, escalations, and improvements; lead monthly service‑line reviews to present performance, risks, issues, improvements, and service enhancements; ensure hosting operations reflect the “voice of the customer” by analyzing trends, feedback, incidents, and performance gaps.
- Identify areas for operational improvement and lead initiatives to optimize hosting performance, automation, efficiency, observability, and alignment with VA
About the role
...
ThenResponsibilities
- ... ...
Requirements
- ...
Skills
- ...
Benefits
- ...
Pay
...
ThenSchedule
- ...
- if needed? But we can just flatten.
Let's list:
- Oversee daily operations across enterprise hosting services, ensuring compliance with VA ITSM processes, VA Handbook 6500, VA Directive 6004 (Change/Release Management), NIST, FISMA, and federal cybersecurity controls; ensure timely submission, maintenance, and approval of operational SOPs, compliance artifacts, reporting, and hosting operational documentation.
- Lead the intake, assignment, execution, and reporting of hosting service projects, upgrades, migrations, lifecycle refreshes, and operational changes; manage project status, risk, scheduling, resource alignment, and stakeholder communication for hosting‑related efforts; ensure hosting projects meet timelines, scope, and contractual delivery standards; validate project deliverables including charters, schedules, risk registers, mitigation plans, and post‑project evaluations.
- Track, maintain, and publish hosting service performance metrics aligned to AQLs, KPIs, SLAs, and federal compliance requirements; produce weekly, monthly, and quarterly operational reporting for leadership and government stakeholders; monitor operational dashboards and ensure hosting services meet required availability, change success rate, incident response targets, and customer satisfaction goals.
- Serve as the primary VA-facing point of contact for hosting service performance, issues, escalations, and improvements; lead monthly service‑line reviews to present performance, risks, issues, improvements, and service enhancements; ensure hosting operations reflect the “voice of the customer” by analyzing trends, feedback, incidents, and performance gaps.
- Identify areas for operational improvement and lead initiatives to optimize hosting performance, automation, efficiency, observability, and alignment with VA