Service Delivery Manager

About the role

The Service Delivery Manager will lead the successful delivery of Data Analytics, Data Migration, and Data Modernization programs in a hybrid work environment, ensuring high-quality execution, client satisfaction, and operational excellence. The role is responsible for managing end-to-end project delivery, coordinating cross-functional teams, and driving strategic data initiatives leveraging cloud technologies such as AWS, Snowflake, and Generative AI solutions. The individual will ensure seamless execution of data-driven projects that enable informed decision-making, business transformation, and measurable organizational value.

This position is open only to visa-independent candidates and will not support visa sponsorship now or in the future.

Responsibilities

• Oversee end-to-end delivery of Data Analytics, Data Migration, and Data Modernization projects, ensuring successful execution against scope, quality, budget, and timeline commitments.
• Lead project planning and execution activities by defining objectives, milestones, resource requirements, dependencies, and risk mitigation plans aligned with business and client goals.
• Drive cloud-based data transformation initiatives using AWS services and Snowflake platforms to modernize legacy data ecosystems and improve scalability, performance, and governance.
• Manage large-scale data migration programs, including migration strategy, data validation, reconciliation, testing, and post-migration stabilization.
• Collaborate with business stakeholders, architects, data engineers, and analytics teams to deliver robust data platforms, reporting solutions, dashboards, and advanced analytics capabilities.
• Ensure effective utilization of Generative AI technologies to enhance data analysis, automation, knowledge management, reporting, and business insights generation.
• Establish and maintain delivery governance frameworks, including project reviews, status reporting, change management, risk tracking, and stakeholder communication.
• Monitor project financials, resource allocation, and utilization to optimize costs and maximize delivery efficiency across multiple concurrent engagements.
• Drive continuous improvement by leveraging delivery metrics, service performance indicators, and lessons learned to enhance operational effectiveness and client satisfaction.
• Provide leadership and guidance to distributed teams working in hybrid environments, fostering collaboration, accountability, and high performance.