Service Delivery Manager

About the role

Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.

Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35–50 service provider staff members.

Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.

Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.

Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.

Responsibilities

• Lead the strategic roadmap and operational delivery of the enterprise platform to align software solutions with broader organizational goals.
• Oversee multi-vendor delivery performance, resource allocations, and timekeeping metrics for 35–50 service provider staff members.
• Champion a cohesive "One Team" culture to eliminate delivery silos between external vendor staff and internal product teams.
• Mentor and guide internal Product Managers and Product Analysts to foster technical growth and elevate platform execution standards.
• Align executive leadership, vendor managers, and cross-functional development teams to ensure high-quality, compliant software releases.

Requirements

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Qualifications

• 10 years of progressive experience managing enterprise software platform delivery and external vendor teams.
• Proven track record leading multi-application software environments within a large-scale, complex enterprise ecosystem.
• Documented experience providing direct technical mentorship to product managers, business analysts, or software delivery teams.

Skills

• Strategic thinking and problem-solving skills.
• Strong leadership and team management abilities.
• Excellent communication and collaboration skills.
• Experience with enterprise software platforms and vendor management.
• Ability to manage multiple priorities and deadlines.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options.
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance.
• Time to recharge: pro-rated paid time off (PTO) and holidays.
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning.
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources.
• Family support: parental leave, adoption assistance and family benefits.
• Optional legal and pet insurance, transportation savings and more.

Pay

$125,689.26 to $170,049.54 per year

Schedule

Full-time