Service Delivery Manager

Applicants must be authorized to work in the US without sponsorship. This role is not able to offer visa transfer or sponsorship now or in the future.

About Cognizant’s CIS Practice

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

Responsibilities

• Lead end-to-end delivery of infrastructure and managed services engagements while ensuring SLA and KPI compliance.
• Act as the primary interface for client stakeholders and drive customer satisfaction through effective relationship management.
• Manage data center hosting operations, infrastructure services, and IT asset lifecycle management.
• Lead strategic transformation initiatives focused on modernization, operational efficiency, automation, and cost optimization.
• Drive Continuous Innovation and Improvement (CII) programs using operational metrics, root cause analysis, and best practices.
• Champion automation initiatives to reduce manual effort, improve service quality, and enhance operational efficiency.
• Manage service governance, risks, escalation management, and executive reporting.
• Collaborate with cross-functional teams to support cloud adoption, migration, and modernization initiatives.

Requirements

• Strong experience in Client Relationship and Stakeholder Management.
• Proven experience managing Data Center Hosting and Infrastructure Operations.
• Hands-on experience with IT Asset Management and lifecycle governance.
• Demonstrated success delivering Transformation and Modernization Programs.
• Strong background in Continuous Improvement and Operational Excellence.
• Experience driving Automation and process optimization initiatives.
• Working knowledge of AWS and Microsoft Azure cloud platforms.
• Excellent leadership, communication, and problem-solving skills.

Qualifications

Preferred certifications include Project Management.

Pay

Annual compensation between $140,000-$155,000 is being offered for this role.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave