Service Delivery Manager

Location: Remote | Department: Clinical Imaging | Schedule: Full-time

Pay

$125,689.26 - $170,049.54 per year, eligible for an annual bonus incentive

About the role

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Responsibilities

• Oversee the daily delivery of clinical imaging services by managed service providers to ensure maximum system availability and minimal disruption to clinical teams.
• Act as the primary escalation point for critical service incidents and root cause analyses to safeguard patient imaging workflows.
• Audit provider performance against contractual service level agreements to drive continuous vendor accountability and financial alignment.
• Partner with cross-functional IT and vendor teams to streamline application capacity planning, system upgrades, and risk management protocols.
• Manage operational budgets and validate vendor invoicing to ensure high-quality imaging technology delivery aligned with organizational goals.

Requirements

• High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

Qualifications

Additional Preferences:

• 3 years of dedicated Healthcare IT experience, specifically supporting clinical imaging applications or medical systems.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more