Service Delivery Lead - MedTech Commercial

About the role

Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services.
Partners with Services Engagement management team to ensure correct offerings and customer success.
Onboard and enable resources to drive success on the MedTech projects.
Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects.
Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
Support and coach. Find and create billable work to drive productivity.
Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer.
Cultivate trusted relationships with customers that drives high value services.
Career Development - Provide executive oversight of internal initiatives and project sponsorship.
Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success.

Responsibilities

• Accountable to the delivery of MedTech customer success with Veeva’s Commercial Solutions through efficient and appreciated services
• Partners with Services Engagement management team to ensure correct offerings and customer success
• Onboard and enable resources to drive success on the MedTech projects
• Team Management - drives the how we hire and develops the team to manage capacity, utilization, staffing on all projects
• Manage supply and demand. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success
• Support and coach. Find and create billable work to drive productivity
• Manage escalations and support sales and other teams in the pre-sales process to build and maintain strong customer relationships with the customer
• Cultivate trusted relationships with customers that drives high value services
• Career Development - Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 10+ years of experience in Enterprise Software Implementation
• 2+ years of people management experience
• Proven track record of managing large complex systems projects and teams
• Expertise in enterprise software with deep understanding in system integration to drive product implementation
• Operational excellence in leading Services including utilization and resource management

Qualifications

• Master’s degree in Business Administration, Computer Science, Information Systems, or related field
• Experience with Veeva CRM and MedTech solutions
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously

Skills

• Project Management
• System Integration
• Customer Relationship Management
• Leadership
• Team Building

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $80,000 - $200,000

Schedule

Full-time, remote work option

Company

• Veeva is a Public Benefit Corporation
• Veeva’s core values — do the right thing, customer success, employee success, and speed — guide our decision making and define our culture.
• Veeva’s support for charitable causes is entirely employee driven.
• Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities.