Service Delivery Intern

About the role

Service Delivery Engineering Technical Interns will work with technology professionals while learning how to support end user compute hardware and software, support and issue resolution of end user hardware and software issues, and customer interaction. Participation in project planning, execution on the projects, testing, support, and documentation activities. The internship will offer practical experience and broad exposure to the organization. Specific activities vary by assignment.

Responsibilities

• Build strong relationships with customers
• Work collaboratively with other IT teams to meet project requirements
• Deliver project responsibilities on time and in specified budget
• Shadow a variety of IT teams and learn about their individual responsibilities
• Provide timely updates to management and teams on project progress
• Issue resolution of End User hardware and software
• Other duties as assigned by supervisory personnel
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel

Qualifications

• Ability to learn and understand technical concepts and tools necessary to support hardware and software
• Ability to work in a collaborative manner with team members and customers
• Time management skills and proven ability to work on time-sensitive deliverables
• Strong oral and written communication skills are critical
• Understanding Google Workspace: Gmail, Sheets, Docs, Gemini
• Understanding of Microsoft Windows OS and MAC OS
• Demonstration of curiosity and desire to learn as well as contribute to the team
• Ability to think and work independently within a professional setting
• Pursuing a Bachelor's degree in Computer Science, MIS, or related discipline preferred

Benefits

This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.