Service Delivery Fulfillment Specialist l

About the role

Join Sparklight's Business Team as a Service Delivery Fulfillment Specialist!

Responsibilities

• Manage new orders, enter customer data, schedule installations, and ensure customer satisfaction.
• Communicate with customers and sales associates, focusing on quality assurance and customer satisfaction.
• Enter orders in software platforms, coordinating with business customers, dispatchers, Level 3, and local office teams.
• Manage multiple projects, including escalations, ensuring accuracy and detailed follow-through.
• Create service tickets and use CRM tools for all orders.

Qualifications

• High school diploma or GED; 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in cable industry, particularly in C-LEC, I-LEC, and B2B preferred.
• Ability to calculate figures and amounts like discounts, interest, percentages, commissions, ETFs, and ROI.
• Valid driver’s license and good driving record.
• Intermediate skill in essential software applications, including Outlook, Excel, and Word.
• Strong customer service skills with emphasis on phones and data entry.
• High level of accountability and detail orientation.
• Knowledgeable in Salesforce.com and Single View, and understanding of ROI and beginner knowledge of port process.

Benefits

• Medical, dental, and vision plans starting when you start.
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (up to 5% of eligible compensation).
• Life insurance (self, spouse, children).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 on 1st year).
• Up to seventy-five dollars a month towards cable and internet services.
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment