Service Delivery Coach, NFP PEOPLE

The Role

The purpose of this role is to support and empower Stroke Support Coordinators to deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke. Whilst a coaching style maybe suitable for many aspects of the role, there will be occasions where strong leadership and management will be needed to ensure Stroke Support Coordinators maintain compliance with contractual policies and procedures and to address any performance related issues.

Supporting the organisation as part of the leadership team you will ensure improvements are led by what matters to people affected by stroke. You will support and empower Stroke Support Coordinators through a coaching ethos to:

• Deliver high quality stroke support services, ensuring stroke survivors and their carers receive the best possible support to rebuild their lives after stroke.
• Identify and address capability gaps and build volunteer capacity where required.
• Build strong relationships with key stakeholders, internally and externally.
• Understand and be responsible for the active monitoring of data quality, reporting and service delivery against their national and local key performance indicators.

About You

You will have experience of:

• Effectively balancing a number of competing priorities.
• Experience supporting remote teams with paid staff and volunteers with experience in growing and developing these teams using a coaching style of management.
• Experience in managing performance improvement.
• Using relevant knowledge and awareness of health and social care systems, ideally within the stroke pathway.
• Using excellent communication skills.
• Championing diversity internally and externally.
• Identifying and supporting quality improvement, based on an understanding of how work really happens.

You will be:

• Able to identify problems or opportunities where we can have more impact or add value for people affected by stroke, working with others to experiment and learn.
• Approachable, taking time to understand the context of people we work with, supporting thinking and always having people affected by stroke at the centre.
• Experienced in overseeing and supporting change and development.
• Agile in your approach, open to developing your skills, knowledge and experiences and supporting the organisation to move towards our goals and strategic focus.

Applications

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options are welcomed. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.