Service Customer Care Representative / Dispatcher

Location: Joliet, IL, US, 60435 Company Description: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. Job Posting External Job Duties Process incoming calls from both Crown customers and Service TechniciansDispatch techniciansEnter technician payroll hoursProcess parts and service billingCreate daily work ordersMaintain records and filesAssist other departments as needed Minimum Qualifications Less than 2 years related experienceHigh school diploma or equivalent Preferred Qualifications Excellent phone skillsGood communication, organizational, math and computer skillsExperience with Microsoft OfficeLeadership skills, technical experience and knowledge a plusAbility to multitask Compensation And Benefits: Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include: Competitive Wages. The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration,Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,Health Savings Accounts and Flexible Spending Accounts,401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions. Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,Paid Parental Leave,9 Paid Holidays,Paid Vacation accrued at a rate based on length of service and position,24 Hours of Personal Leave per anniversary year,Birthday Pay for Non-Exempt employees,Tuition Reimbursement up to $5,250 per calendar year. No agency calls please. Compensation And Benefits: Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities Nearest Major Market: Joliet Nearest Secondary Market: Chicago Job Segment: Customer Service Representative, Transportation, Dispatcher, Warehouse, Customer Service, Operations, Manufacturing