Service Customer Care Representative / Dispatcher

About the role

Process incoming calls from both Crown customers and Service Technicians. Dispatch technicians. Enter technician payroll hours. Process parts and service billing. Create daily work orders. Maintain records and files. Assist other departments as needed.

Minimum Qualifications

• Less than 2 years related experience
• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Compensation and Benefits

• Competitive wages. The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
• Health Savings Accounts and Flexible Spending Accounts
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation accrued at a rate based on length of service and position
• 24 Hours of Personal Leave per anniversary year
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year