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Jobs · OTHR · California

Customer Care Representative/ Dispatcher

Pacific Office Automation · Sacramento, CA · 1 mo ago
On-siteOTHR$20–$23/hrFull-time

Company Overview

Pacific Office Automation is the largest independently‑owned document imaging and technology dealer in the nation, with over thirty branches in eleven western states. Since 1976 the company has built relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more. POA emphasizes growth opportunities, training, certification, and an inclusive culture where all voices are heard.

About the Role

We are seeking a Customer Care Representative/Dispatcher for our Sacramento, CA office. The ideal candidate will be detail‑oriented, have experience with problem‑solving, and possess excellent telephone and customer service skills. The role involves handling incoming support calls, creating tickets, coordinating with technicians and salespeople, and meeting monthly service goals.

Essential Job Duties

  • Answer incoming support calls
  • Create support tickets on behalf of customers
  • Identify and escalate issues to Helpdesk
  • Document all call information according to standard operating procedures
  • Use basic computer applications
  • Communicate with customers, technicians, and salespeople
  • Schedule service calls
  • Meet monthly service goals
  • Recognize, document, and alert management of trends in customer calls
  • Route calls to appropriate resources

Qualifications

  • 1–2 years of previous dispatch experience and/or call‑center experience
  • Experience using IT ticketing support systems
  • Experience using Unified Communications for business solutions (call handling)
  • Strong phone and verbal communication skills with active listening
  • Proven ability to multitask and work in fast‑paced environments
  • High attention to detail and strong organizational skills
  • Experience with Microsoft Word and Excel
  • Bi‑lingual is a plus

Pay

$20‑$23 an hour, depending on experience.

Benefits

  • Advancement and growth into leadership roles
  • Team‑player environment
  • Medical, dental, vision, and life insurance plans
  • Matched 401(k)
  • PTO, vacation, and sick leave
  • FSA/HSA programs

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