Service Coordinator (Temporary Only 3-6 Months)

Overview

Service Coordinator (Temporary Assignment for 3-6 months) - Quinn CAT Oxnard

Responsibilities

• Dispatch and coordinate field and shop technicians to assigned jobs.
• Manage and update service work orders, track work-in-progress (WIP), and help move jobs to completion.
• Reconcile technician time between Kronos and DBS systems.
• Provide daily updates to customers and communicate work order status internally.
• Order Caterpillar parts and coordinate with internal parts departments or outside vendors.
• Prepare Time & Material estimates and support timely invoicing.
• Audit technician part purchases and assist with job-related expenses when needed.
• Obtain customer payment methods and assist with collections to prevent write-offs.
• Maintain a general understanding of machine and weld shop product support.
• Support other branches as needed.

Qualifications

• High school diploma or GED
• 1–2 years of related experience or training
• Customer service experience preferred
• Proficiency in Microsoft Excel and Word
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment