Service Coordinator - Shop Service

Key Responsibilities

• Create work orders for shop technicians to perform work on equipment
• Acquire documents as needed for technicians to perform the job effectively (parts list, exploded diagram, etc)
• Effectively review technician inspections and prepare inspection reports for customer review
• Attain pricing from vendors and subcontractors to prepare inclusive repair and/or replacement pricing to present to the customer
• Procure all parts, equipment, and tools needed for each job
• Track purchase orders and forecast when parts will arrive
• Schedule jobs with the Shop Service Manager
• Aid the Service Manager with change orders or modifications to the work scope
• Update the customer and sales team about the status of the job using appropriate communication methods
• Attend all necessary on-site and virtual training required for this position and department (may require infrequent travel)
• Utilize the support and coordinate the work of the sales and service departments to ensure each order is managed with excellence
• Maintain quality from project planning through order completion
• Process warranties and returns to vendors in a timely manner
• Develop and maintain solid relationships with customers, both internal and external
• Provide excellent customer service daily
• Complete all necessary safety training

Qualifications

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management or equivalent experience
• Ability to perform tasks with high attention to detail and accuracy
• Ability to work both independently and in a team-oriented, collaborative environment
• Ability to elicit cooperation and defuse tension, if necessary, in a customer service environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office, including Word, Excel, Gmail, Google Drive, Salesforce

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to operate forklifts

About the Role

The ideal candidate will have an Associate’s Degree (minimum) along with previous experience in a customer service/order coordination/scheduling position.

We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

Benefits

At Cogent, you’re not just an employee— you’re an owner. Our people make the difference, our shared values define us as a team and bring our vision to life. Together, our team of employee-owners is committed to helping build healthy and prosperous communities through creatively engineered solutions for our customers.

We offer:

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• A Culture That Values Innovation, Collaboration, and Respect

Pay

Details on pay are not specified in the job posting.

Schedule

Details on the schedule are not specified in the job posting.