Service Coordinator - Installation & Warehouse

About the role

The Service Coordinator serves as the key liaison between dealers, warehouses, and installation crews, ensuring clear communication and seamless coordination throughout the installation process.

Responsibilities

• Coordinate daily installation schedules and activities.
• Create and manage electronic job folders from start to finish.
• Prepare warehouse paperwork, including pull lists and receivers.
• Cross-check service requests against job package information.
• Send pre-installation messages to confirm locations, start times, and labor costs.
• Review labor purchase orders and labor quotes for accuracy.
• Collaborate with the team to identify missing items before installation and resolve issues.
• Send daily post-installation reports.
• Send punch list notifications to the QA team and product return forms to the dealer for disposition.

Requirements

• Detail-oriented and results-driven, with strong knowledge of contract furniture processes.
• Skilled at managing end-to-end installation lifecycles while coordinating effectively with dealers, warehouses, and installation crews.
• Experienced in managing project documentation, minimizing delays, and supporting high levels of customer satisfaction.

Pay

Non-exempt - Hourly position.

Benefits

• Competitive benefits package, including health, dental, and life insurance.
• Paid vacation.
• 401(k) option.