Service Coordinator II

About the Role

Trane in Moon Township, PA is hiring for a Service Coordinator II to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work, including procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisors to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Skills

• Excellent Customer Service skills - must be extremely comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoys working in a fast-paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems, and/or Temperature Controls preferred.

Pay

Annual Base Salary Range: $47,310.00 - $66,465.00

Schedule

Monday to Thursday: work onsite with colleagues. Fridays: choose your work location, balancing what your work requires.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs, tuition assistance, and student debt support.