Service Coordinator II
DuraServ · Coppell, TX · 6 days ago
OTHRFull-time
Essential Job Functions
- Answer phones and email communications.
- Provide the appropriate support and direction on customer inquiries and needs.
- Return calls to various parties promptly.
- Accurately prepare service orders by creating service call entries in the appropriate system of record, while working closely with management and service technicians to ensure an efficient, accurate, and timely process.
- Efficiently invoice service work and planned maintenance work accurately and timely.
- Post vendor invoices for Accounts Payable.
- Schedule and dispatch service calls effectively.
- Order parts, as needed, for service work and maintains records related to parts orders.
- Process customer credit card payments in a timely manner. Ensure records are secure and filed appropriately.
- Review sales and service leads. Coordinate the delegation of leads to the proper person.
- Conduct miscellaneous warehouse-related duties, as assigned.
- May be responsible for other office-related duties, as assigned by the Division Vice President and/or Operations Manager.
Leadership Competencies
- Instills Trust
- Communicates Effectively
- Demonstrates Customer Focus
- Takes Initiative
- Makes Quality Decisions
- Drives Growth
- Ensures Accountability
- Drives Results
Knowledge, Skills, And Abilities
- Ability to effectively use basic Microsoft Office applications, including Word, Excel, and Outlook.
- Knowledge of administration workflows related to work orders and invoicing.
- Demonstrates excellent communication and customer service skills.
- Demonstrates strong organizational skills.
- Ability to interact professionally with internal and external customers.
- Ability to work in a fast-paced environment.
Work Environment And Physical Demands
- In office environment.
- May include warehouse environment, as assigned.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Planned Business Travel
- This job requires no planned business travel.
- For some locations, quarterly visits to customer sites will be highly encouraged.
Education And Experience
- A high school diploma or equivalent is required.
- 3 to 5 years of experience in a similar role is preferred.