Service Coordinator I- Mountain Trace Terrace

Location: Tucson, Arizona
Work type: Part time, 20-25 hours a week

About the role

National Church Residences serves more than 46,000 seniors through an array of housing and health care services. With more than 360 communities across the U.S., we are the nation’s largest nonprofit provider of affordable senior housing and the largest manager of service coordinators. We also offer residential senior communities, home and community-based services, as well as permanent supportive housing for the formerly homeless and disabled.

The Service Coordinator assumes responsibility for coordinating programs and services to help residents maintain a good quality of life.

Responsibilities

• Coordinate programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develop a Resource Directory that includes a listing of state and/or local service providers.
• Sponsor educational events that include subjects relating to health care, agency support, life skills, and referral sources.
• Provide quality customer service to all residents addressing concerns and assisting with basic needs.
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
• Report all complaints made by residents and/or families.
• Manage relationships, both internally and externally, exercising appropriate communication and interpersonal skills.

Requirements

• A bachelor’s degree in social work or a related field is preferred.
• Two or more years of experience in social service delivery with elderly and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.

Benefits

• Medical Insurance
• Dental
• Vision
• Paid Time Off (PTO) and Paid Holidays
• Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay

Programs may vary depending on Full Time, Part Time, or Contingent status.