Service Coordinator - Gateway District

Responsibilities

• Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
• Aid in the ordering and scheduling of vendor services.
• Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
• Collaborate with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
• Inform residents of any charges related to move out/final inspection results.
• Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
• Generate work orders for make-readies and other maintenance service requests.
• Assist with the closure of work orders/tickets once work is completed.
• Schedule and monitor water intrusion, including communicating to residents, follow-up, and 3-day notices.
• Follow up on resident concerns and requests to ensure resident satisfaction.
• Address and follow up on customer service concerns from Satisfacts surveys.
• Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
• Operate a company or personal vehicle to travel to various locations for work purposes.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver's license.
• Ability to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.