Service Coordinator for Commercial Service (Part-Time)

Description The SCOM Service Coordinator is a part-time role designed to provide backup coverage and quality control support for the Dispatcher and Customer Relationship Manager (CRM). This role is responsible for ensuring our field service management platform, ServiceTitan, remains accurate and up to date, and for conducting daily reviews of key operational reports — including Closed Jobs, Open Projects, and Old Estimates. Any identified issues or discrepancies are escalated promptly to the Service Manager to ensure seamless service delivery and a positive experience for our clients and technicians. Responsibilities Serve as backup for the Dispatcher when needed, providing coverage for incoming calls, technician scheduling, and dispatching supportServe as backup for the Customer Relationship Manager (CRM) when needed, handling client communication and follow-up to ensure continuity of serviceConduct quality control reviews to verify that Dispatcher and CRM workflows are being followed accurately and consistentlyMaintain and audit the Service Titan platform to ensure all job records, client data, and scheduling information are current, accurate, and completeReview the daily Closed Jobs report to confirm proper documentation, accurate billing, and complete job notesReview the Open Projects report to monitor progress, confirm proper technician assignment, and flag any items at risk of falling behind scheduleReview the Old Estimates report to identify stagnant or unresolved opportunities and flag them for follow-upIdentify discrepancies, incomplete records, or outstanding issues within daily reports and escalate findings to the Service Manager in a timely and organized mannerCommunicate findings and platform updates clearly to the Service Manager, providing consistent daily summariesAssist with administrative coordination as needed to support the service team and ensure smooth day-to-day operationsUtilize best practices and think out of the box to be a problem solverProvide excellent client experience and maintain a positive reputation for ENCON Required Skills Experience in the trade service industry preferred (HVAC background a plus)Familiarity with Service Titan or similar field service management software preferredStrong attention to detail and commitment to data accuracyAbility to identify discrepancies and escalate issues appropriately and promptlyExcellent organizational and time management skillsClear written and verbal communication skillsAbility to multitask and work independently with minimal supervisionDedication to high-quality customer serviceFriendly demeanor and positive can-do attitudeBe open to feedback and collaborationAdaptable and ready to step in when neededMotivated self-starter with strong work ethic and a drive to succeedProficient in Microsoft Suite (including but not limited to Word, Teams, Outlook, Excel and PowerPoint) Eligibility Requirements This is a part-time position (24–32 hours per week, 3 days); specific schedule to be determined in coordination with the Service ManagerMust be willing to work from office in Stratford, CTEmployment/education will be verifiedApplicants must be currently authorized to work in the United StatesENCON is a drug-free workplace and requires post-offer pre-employment drug testing Physical Requirements Ability to stand, walk, bend, type, and sit for up to (8) hours CT LIC # HTG-0386317-S1 Putnam NY LIC# 31097 Westchester NY LIC # WC-33774-H21 MEC # 1093 AA/EOE #EN