Service Coordinator-Dispatching Focus

About the role

The Service Coordinator is responsible for scheduling and routing all service calls and maintaining meticulous records of incoming calls. The Service Coordinator also inputs billing for services and makes collections calls.

Responsibilities

• Maintains meticulous records of incoming calls.
• Schedules and routes multiple service technicians.
• Verifies job completion and accuracy of technician notes.
• Processes and issues monthly maintenance invoices.
• Makes collection calls for past-due invoices on a weekly basis.
• Provides outstanding customer service to our customers.
• Data entry and various administrative tasks.

Qualifications

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Able to multitask and perform duties outside of the scope of work when necessary.