Service Coordinator
About the role
The Service Coordinator works at SVdP’s shelter / Interim Housing Communities to support daily shelter operations, maintaining a safe, welcoming, dignified space for residents. The ultimate goal of the program is to help residents heal from the trauma of homelessness and move forward to more stable and sustainable housing situations. This individual will partner with other personnel to make decisions in the best interest of the safety of the entire group. This requires the ability to think and act quickly when there is a need to pivot or address an emergency. This individual is calm, caring, kind, organized, dependable, able to help during stressful situations, and able to work well with many different people. The candidate must be prepared to navigate professional boundaries with clients/guests/residents, manage the emotional challenges of working in a high-needs environment, and demonstrate reliability in attendance. This role requires emotional resilience, self-awareness, and a strong commitment to showing up consistently for our guests and teammates.
Responsibilities
- Welcome, orient, and support residents during intake, stay, and exit;
- Assist with move-in/move-out and connections to resources;
- Maintain accurate electronic records according to approved procedures;
- Monitor space to ensure safety, cleanliness, dignity, and a respectful environment;
- Aid with meal service, distribution/inventory/tracking of supplies, and preparation/disassembly of spaces for residents.
Requirements
- High school diploma or GED;
- At least six months working in social services or patient care;
- Level One Fingerprint Card by Day One of employment;
- CPR/First Aid within 90 days of hire;
- Able to stand, walk, bend, reach, and lift 50+ pounds.
Qualifications
- Communication: ability to read, comprehend, speak and write clearly in English;
- Basic computer skills, including navigating the internet, using Microsoft Outlook, ability to learn and use databases;
- Caregiver skills, including compassionate customer service and good teamwork;
- Physical Requirements: Able to stand, walk, bend, reach, and lift 50+ pounds.
Skills
- Customer service;
- Teamwork;
- Problem-solving;
- Organizational skills;
- Emotional intelligence;
- De-escalation techniques;
- First aid/CPR;
- Incident reporting.
Benefits
- Comprehensive health insurance;
- Flexible spending accounts;
- Retirement savings plans;
- Employee assistance programs;
- Professional development opportunities.
Pay
Hourly Pay: Starting Pay: $18/hour
Overnight Differential: +$1.00/hour (10pm–6am)
Level 1 (starting $18/hour): General professionalism (Entry/Familiarity)
Level 2 (starting $20/hour): Understanding Culture & Demonstrating Proactivity (Proficiency + Experience)
Level 3 (Senior Service Coordinator starting $22/hour): Leadership Readiness (Comfortable training others)
Schedule
Shifts may vary depending on the location.