Service Coordinator

Key Responsibilities

• Direct coordination and management of daily schedules and planning of field service technicians
• Performing services of Inspections, Maintenance, Testing and Repair of Fire and Life Safety Systems
• Communicate and resolve issues with customers and personnel regarding the scheduling of inspection work
• Maintain and process inspection documentation as required during the job completion process
• Track and address all jobs that are reopened due to missing information
• Stay up to date on work progress, customer relations, field personnel relations, material administration and other matters affecting service operations
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/ regional management
• Communicate to the sales teams when a quote is needed that was identified during an inspection
• Serve as the point of contact for all 3rd party portals (IROL, etc.)
• Ensure work order extensions are requested in customer portals as required
• Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance
• Identify customers where we are not currently performing on all service lines and communicate with sales team the opportunities for additional service line sales
• Complete special projects as required
• Develop positive and ongoing relationships with customers and team members

Qualifications

• Bachelor’s degree in Fire Protection Engineering, Mechanical Engineering, Electrical Engineering, or related field
• Minimum of 2 years of experience in fire protection and safety systems
• Experience in managing and coordinating field service technicians
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficient in Microsoft Office Suite