Service Coordinator

Roles and Responsibilities

• Scheduling and coordination of service department.
• Stellar communication, both internally with crews and externally with clients.
• Answering calls on a multi-line system; directing calls to the appropriate contacts.
• Data Entry. Must be able to type quickly and with accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Communicate with on-site visitors, including vendors and customers.
• Communicate with vendors and customers via telephone and email as necessary.
• Maintain documentation on-site, both on paper and through a computer software program.
• Keep desk and office space neat and maintained, both for appearance and functionality.
• Review the information and generate invoices for clients.
• Review and analyze special projects to keep management informed as needed.
• Prepare reports to management as needed.
• Aid with administrative tasks and projects, as required.
• Other general office duties, as required.

Requirements

• Required Experience And Knowledge:
  • Office Management: 2+ Years
  • Office Administration: 2+ Years
• Proficiency in Microsoft Office Suite, specifically Outlook, Word, and Excel.
• Experience with a CRM system is not required but is beneficial.
• Strong computer, organizational, and writing skills.
• Versatile in verbal communication and understanding objectives.
• Follow all safety procedures.
• Adhere to all quality processes.

Preferred

• Rackley Roofing is an Equal Opportunity and Drug-Free Employer offering excellent challenges, career opportunities, competitive pay, and benefits including:
• Medical, Dental, Vision
• Life Insurance
• Cancer, Accident, Short Term Disability
• Vacation and Holidays
• 401K