Service Coordinator

Responsibilities

• Cook up dispatch of field and shop technicians.
• Reconcile technician time between Kronos and DBS.
• Review and update work in process (WIP) regularly.
• Expedite work orders and coordinate workflow.
• Communicate work order status with the Customer Service Communicator.
• Respond promptly and professionally to customer requests.
• Support positive customer satisfaction and NPS performance.
• Maintain effective communication with internal departments.
• Order Caterpillar parts and source outside vendor parts.
• Provide time & material estimates as needed.
• Analyze WIP to identify warranty issues, interdepartmental needs, or vendor involvement.
• Authorize technician purchases with or without a Quinn PO.
• Collect payment methods, including cash transactions.
• Maintain accurate work orders and complete invoicing to meet benchmarks (LDL to Invoice, WIP turns).
• Manage collection issues and prevent write-offs.
• Apply general machine and weld shop product support knowledge.
• Support service needs across all branches when required.
• Perform other duties as assigned, including occasional work outside standard hours.

Qualifications

• A high school diploma or GED.
• 1–2 years of related experience; customer service experience preferred.
• Proficiency with MS Office (Excel, Word).
• Strong communication, organization, and customer service skills.