Service Coordinator

What we offer:

• Work-life balance
• Career advancement opportunities
• A great manager and/or team
• A compelling work culture and company values
• A sense of purpose and employee appreciation
• Support & Stability & Technology
• Training
• Located in either our Itasca, IL facility

Responsibilities

• Serve as the initial point of contact with escalated issues and inform manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate with the customer the status of service call and relay information to technician and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Cook up a plan for the best route based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit tech hours for payroll processing.
• Aid and train dispatchers.
• Perform administrative activities, which may include returning parts for credit, assisting with labeling incoming equipment or parts for service and construction departments.

Required Education/Experience

• A high school diploma (or GED or High School Equivalence Certificate)
• 3+ years of dispatching experience required

Physical Demands

• Largely sedentary role
• Some filing required
• The ability to lift files, open filing cabinets and bend or stand, as necessary

Work Environment

• This job operates in both an office and a field environment.
• Must be able to sit and/or stand for extended periods of time.

Salary & Benefits

• Salary Range: $22 - $30 hourly
• Benefits: Health, vision, dental, 401k, etc.