Service Coordinator

About the role

The Service Coordinator I position at National Church Residences- All Divisions is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place. They serve as a liaison to community agencies, seek out new services, and manage supportive services.

Responsibilities

• Serves as a liaison to community agencies and network with service providers.
• Identify low cost service providers and/or negotiate discounts.
• Makes sure the ongoing provision of services from community agencies is documented.
• Manages the provision of supportive services where appropriate.
• Develops and maintains a Resource Directory.
• Organizes educational events and promotes participation.
• Engages volunteers and assists participants in building informal support networks.
• Assists participants in acquiring and utilizing desired community services.
• Conducts telephonic and/or in-person participant assessments and screenings.
• Collaborates and communicates appropriate information with care and service colleagues.
• Provides quality customer service to all eligible individuals.
• Assists participants in building informal support networks.
• Engages volunteers within the community and/or property.
• Assumes responsibility for coordinating services for participants on an individual basis.
• Outreaches to all individuals eligible for the program to provide education about the program and offer enrollment.
• Regularly engages all participants in the program to identify areas of need and make referrals to community agencies.
• Assists participants in building informal support networks.
• Engages volunteers within the community and/or property.
• Assumes responsibility for related duties as required or assigned.
• Performs miscellaneous and specially requested tasks as needed.
• Participates in implementation of grants or special programs that benefit participants.
• Builds rapport with participants, while maintaining appropriate professional boundaries.
• Manages time independently, completing required tasks and documentation within identified time frames.
• Works autonomously and as part of a team to ensure that participants are provided the best opportunity to successfully age in place.
• Responds to all communications in a timely and professional manner.
• Accurately records labor time according to program and employer policy and procedures.
• Completes timely electronic and written documentation within required documentation systems.
• Completes Care Plans and monitoring of plans with participants according to program requirements.
• Submits documentation needed for funder and quality Performance Reports.

Qualifications

• A high school diploma or GED.
• A bachelor’s degree in social work or a related field is preferred.
• Two or more years of experience in a social service delivery with elderly, people with disabilities, and/or family population.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.