Service Coordinator

Compensation

• $17 - $18/hour based on experience + bonus opportunities tied to team performance

We are currently hiring for the following schedule:

Saturday–Monday: 11:00 AM – 11:00 PM

About the role

This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.

Responsibilities

• Learns systems and scheduling workflows quickly
• Manages multiple jobs per day with accuracy
• Communicates effectively with technicians and customers
• Stays calm under pressure and adapts to changes
• Schedule and coordinate technicians across multiple locations
• Assign jobs based on urgency, scope, and skill set
• Communicate with customers and technicians throughout each job
• Adjust schedules in real time for changes and emergencies
• Manage jobs from start to finish, sometimes involving multiple technicians
• Maintain accurate notes in all databases
• Ensure technicians are prepared before arrival

Requirements

• Speed and quality of communication
• Able to manage jobs from start to finish
• Effective prioritization
• Understanding of revenue-driving calls
• Reliability and professionalism

Skills

• Strong communication skills
• Ability to multitask in a fast-paced environment
• Organized and detail-oriented
• Tech-savvy with strong typing skills
• Positive, team-first attitude

Qualifications

• Customer service, call center, or high-volume coordination experience
• Entry-level candidates welcome with the right mindset

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Challenges

• Managing schedules across multiple locations
• Handling frustrated customers and technicians
• Balancing phone and digital communication

What it means to be ELITE!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Mister Sparky Team! At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

(if you already have a resume on Indeed)