Service Coordinator

Key Responsibilities

• Aid customers with repair and service needs and provide exceptional customer service.
• Maximize efficiency in scheduling technicians' workloads.
• Inform customers and technicians about the status, cost, and timeline of repairs.
• Understand and communicate maintenance and repair needs for company and customer equipment.
• Create, track, review, and close service work orders.
• Maintain relationships with customers and suppliers.
• Lead and participate in toolbox and safety meetings.

Qualifications

• Ability to work independently and adapt to a changing environment.
• Proficiency in standard computer programs like MS Excel, Word, and Outlook.
• Strong communication and attention to detail skills.
• Experience working with heavy equipment, with crane experience preferred.
• At least 3 years of experience in the heavy equipment industry.

Benefits

Lanco is an equal opportunity employer.

All employment-related decisions are made without discrimination on the basis of race, color, sex, sexual orientation, gender-related identity, pregnancy, national origin, ancestry, religion, age, military status, protected disability, citizenship, genetic information or any other category protected by applicable law.