Service Coordinator
ColonialWebb · Charlottesville, VA · 4 days ago
OTHR$28–$34/hrFull-time
About the role
ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support their Building Service team in Charlottesville.
Responsibilities
- Develop and maintain short- and long-term schedules for 10–15 Service Technicians
- Meet weekly with Service leadership to review workload, capacity, and priorities
- Schedule and dispatch technicians for service calls, repairs, and inspections
- Communicate directly with customers throughout the lifecycle of service work
- Create and manage purchase orders; proactively track material shipments
- Ensure technicians are fully equipped with information and materials to complete work
- Support incoming service calls and generate work orders
- Manage multiple active jobs simultaneously while maintaining accuracy and urgency
Requirements
- Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
- Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
- Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously
- Comfortable communicating directly with field technicians and customers in a fast-paced service environment
- Ability to make informed decisions independently
- Calm under pressure, especially during emergency service situations
- Strong organizational skills with high attention to detail
What We’re Looking For
- Competitive pay range of $28 to $34 hourly!
- 401(k) with company match
- Paid time off + paid holidays
- Comprehensive medical, dental, vision, life & disability coverage
- Employee Assistance Program
- Referral incentives
- Clear career progression into Senior Coordinator or other Service Administration roles
Benefits
- Competitive pay range of $28 to $34 hourly!
- 401(k) with company match
- Paid time off + paid holidays
- Comprehensive medical, dental, vision, life & disability coverage
- Employee Assistance Program
- Referral incentives
- Clear career progression into Senior Coordinator or other Service Administration roles
Pay
- Competitive pay range of $28 to $34 hourly!
Schedule
- Not specified
Qualifications
- Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
- Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
- Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously
- Comfortable communicating directly with field technicians and customers in a fast-paced service environment
- Ability to make informed decisions independently
- Calm under pressure, especially during emergency service situations
- Strong organizational skills with high attention to detail
Skills
- Service Coordination
- Dispatching
- Project Support
- Microsoft Excel
Benefits
- 401(k) with company match
- Paid time off + paid holidays
- Comprehensive medical, dental, vision, life & disability coverage
- Employee Assistance Program
- Referral incentives
- Clear career progression into Senior Coordinator or other Service Administration roles
Equal Opportunity Employer
M/W/Disability/Vets Veterans and those with previous military experience are encouraged to apply.