Service Coordinator

Key Responsibilities

• Aid in coordinating parts and equipment for field staff.
• Receive service requests via phone and email.
• Schedule and dispatch Service Operations Technicians to appropriate service appointments.
• Accurately record service requests in the dispatch system and assess urgency.
• Assign work orders to the appropriate service technician.
• Continuously communicate with the customer throughout the work order lifecycle.
• Follow up on service requests needing additional work.
• Keep service notes and schedules updated.
• Schedule Preventive Maintenance tasks.
• Assure customer procedures are followed.
• Function as the primary interface between the customer and internal expertise.
• Investigate concerns, implement corrective actions, and communicate with customers and assigned staff.
• Champion the service module of ERP and maximize efficiencies through data interrogation and analysis.
• Manage the work order lifecycle from start to finish, approving completed work for billing.

Requirements

• A minimum of 3 years' experience working with technicians and customers in a high-performing services business, preferably in HVAC/Refrigeration.
• Strong business acumen, including a solid understanding of service contracts, an eye for detail, and superior customer service skills.
• Proactive leadership with a proven track record of dispatching and directing field technicians.
• Possesses a high level of initiative and decision-making ability.
• Experience working in a technical environment (HVAC/industrial refrigeration) is preferred.

Benefits

• Eligible for healthcare benefits on Day 1 of employment: Medical, dental, vision, and prescription drug coverage.
• Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA), Health Savings Account (HSA).
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life.
• Accident Hospital Indemnity.
• Company-paid Short and Long-term Disability Insurance.
• Pet Insurance.
• Employer-matched 401(k) savings plan (with Roth option).
• Weekly paycheck.
• Generous paid holiday schedule (11 days per year).
• Paid time off (vacation + sick time).
• Learning & Development programs.
• Employee Referral Bonus Program.
• Tuition Reimbursement.

EEO Information

Equal Opportunity Employer: Disability/Veterans

Pay

$25.00 - $30.00/hr