Service Coordinator

About the role

The Service Coordinator at Alliance Laundry Systems Distribution plays a crucial role in the day-to-day operations of their assigned area. They contribute to increasing team efficiency by providing both operational and administrative support. This position also involves participating in process improvement initiatives as a cross-functional team member.

Responsibilities

• Cover day-to-day operations within their assigned area while adhering to Alliance Laundry Systems quality standards, policies, and procedures.
• Coordinate and facilitate the service teams' routes and schedules.
• Organize and communicate all details related to customer orders for service requests of commercial laundry equipment.
• Oversee and coordinate all schedules, routes, and resources of the Service team.
• Assign, dispatch, and allocate appropriate field personnel to different projects on a multi-state basis.
• Track job, field personnel, and backlog status on the appropriate Service Tracker.
• Prepare quotes for service repairs and customer invoices.
• Process all service invoices, including collecting past-due amounts.
• Communicate with clients to confirm the scheduling of their service and log final dates.
• Coordinate with clients to secure a point of contact for on-site service, ensuring efficiency and safety.
• Partner with the parts department to complete the equipment and parts acquisition process, verifying availability of parts for quality and timely service calls.
• Act as a liaison between customer and office, promoting company products and services.
• Effectively communicate top-level escalations to the Service Manager.

Requirements

• A high school diploma or equivalent is required.
• Two or more years of related work experience in a dispatching or scheduling environment is preferred.
• An equivalent combination of education, training, and experience will be considered.
• Experience in telephone and email/ticketing system-based customer support is preferred.
• Proficient computer skills, including using MS Outlook, Word, and Excel, are preferred.

Qualifications

• Strong technical acumen; ability to read and understand packaging, shipping documents, and safety guidelines.
• Solid organizational skills and attention to detail; ability to manage workload and multiple projects simultaneously while meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; effective communication across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Strong work ethic; self-starter, proactive, self-initiative, and resilient; able to navigate ambiguity and change.

Skills and Abilities

• Strong technical acumen; ability to read and understand packaging, shipping documents, and safety guidelines.
• Solid organizational skills and attention to detail; ability to manage workload and multiple projects simultaneously while meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; effective communication across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Strong work ethic; self-starter, proactive, self-initiative, and resilient; able to navigate ambiguity and change.

Benefits

Employees at Alliance Laundry Systems Distribution enjoy competitive compensation packages, comprehensive benefits, and a supportive work environment that fosters growth and innovation.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Flexible schedule to accommodate the needs of the job and the customer base.

Benefits

Health insurance, retirement plans, paid time off, and other perks are available to eligible employees.

Company Culture

Alliance Laundry Systems Distribution is committed to creating a diverse and inclusive workplace where every employee feels valued and empowered to reach their full potential. We believe that a strong team is built on trust, respect, and open communication, and we strive to foster an environment where everyone can thrive.

Drive

To be successful in this role, you must embody the following traits:

• Dedicated: Follows through on commitments and demonstrates a strong say/do attitude.
• Respectful: Acts with integrity and values diverse perspectives.
• Innovative: Always looks for ways to improve processes and lead change.
• Versatile: Adapts quickly to changing circumstances and demonstrates agility.
• Engaged: Acts like an owner, wants to create and grow a business that aligns with market needs.