Service Coordinator

About the role

The ideal candidate must be a self-starter and have excellent decision-making, organizational, critical thinking, and communication skills, in addition to the ability to handle multiple tasks and be able to work well independently as well as with a team. One to three years of prior experience in a service-related position, an associate degree in a related field is a plus and/or an equivalent combination of education and experience. Prior experience with Microsoft Word and Excel is required.

Responsibilities

• Coordinate technician schedules
• Manage service requests
• Ensure timely communication across customers, field teams, and internal departments
• Support the full lifecycle of service work, including setting up maintenance contracts, reviewing work orders, assisting with billing accuracy, and customer follow-up
• Maintain detailed records and coordinate documentation
• Streamline administrative processes to improve operational efficiency
• Partner with service sales, operations leadership, and technicians to enhance the customer experience and reinforce service excellence

Requirements

• Self-starter with strong decision-making, organizational, critical thinking, and communication skills
• Ability to handle multiple tasks and work independently as well as with a team
• One to three years of prior experience in a service-related position, an associate degree in a related field is a plus and/or an equivalent combination of education and experience
• Prior experience with Microsoft Word and Excel

Qualifications

• Excellent attention to detail and customer-first mindset
• Ability to manage multiple priorities in a fast-paced environment

Skills

• Strong organizational and administrative skills
• Effective communication and interpersonal skills
• Ability to prioritize and multitask
• Proficient in Microsoft Word and Excel

Benefits

• Top-tier benefits including a 401(k) match and health benefits
• Incentive programs sharing a significant portion of profits with employees
• Broad PTO policy with the option to purchase additional time off
• Paid parental leave for maternity and paternity
• Mental health resources and wellness programs
• Professional growth opportunities including education assistance and training programs
• Hybrid and flexible work schedules

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule available.

Contact

To apply, please visit our careers page or email us at [email protected]

Ahern is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment.