Service Team Member

Deliver friendly customer service

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.

Complete truck unloading and merchandise duties

• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards to deliver our Brand Promises

Engage customers

• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards

Education and Support

• Help educate customers on the Voice of Customer (VOC) survey
• Affiliate with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Support shrink and safety programs

Store Operations

• Participate in the truck unload, stocking, and planogram (POGs) processes
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Team Interaction

• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members

Cross Training

• Cross trained in Custom Framing selling and production

Physical Requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled
• Some stock rooms may not be climate controlled
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press

Hours and Availability

• Work hours include nights, weekends and early mornings

Legal Requirements

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job

Company Information

• The Michaels Companies Inc. is the leading destination for creating and celebrating in North America
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative

Benefits

• Michaels offers a range of benefits to support team members and their families
• Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options

Equal Opportunity Employer

• Michaels is an Equal Opportunity Employer