Service Coordinator

How you will contribute

This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern’s customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts.

What you need to qualify

• Exhibit strong attention to detail and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor.
• Must have excellent decision-making, organizational, critical thinking, and communication skills.
• Ability to handle multiple tasks and work well independently as well as with the team is required.
• Three to five years of prior experience in a customer service-related industry is required.
• An Associate’s degree in an applicable program is preferred.
• Prior experience working with Microsoft Office is required.

What’s in it for you

• Top-Tier Benefits: Our 401(k) match and health benefits rank in the top 20% nationwide
• Incentives: A significant portion of our profits is shared with employees through bonus programs
• Generous PTO with the opportunity to buy additional time off
• Paid Parental Leave: Supporting you at every life stage with paid maternity and paternity leave
• Mental Health Resources: Free, full-service mental health care for you and your family
• Wellness Programs: Access on-site fitness centers, personal development funds, and more
• Professional Growth: Take advantage of education assistance, training programs, and development opportunities to advance your career
• Work-Life Balance: Enjoy hybrid and flexible schedules to fit your needs

Benefits

At Ahern, we understand that life is more than just work - and we’re committed to supporting our employees in every aspect of their lives. Our comprehensive benefits package is designed to give you the flexibility, security, and support you need to thrive - at work and at home.