Service Consultant

About the role

Volkswagen of South Charlotte values its employees and seeks to build strong relationships with customers and industry partners. The dealership fosters a culture of professional development and personal fulfillment through opportunities for growth and new challenges.

Responsibilities

- Meet with customers to understand their vehicle needs and resolve issues. - Enhance customer satisfaction by fostering positive relationships. - Adhere to ethical business practices, maintaining a professional image and good community relations. - Track the progress of vehicles throughout the day and update customers regularly. - Boost profitability by managing sales and executing retail promotions. - Supervise technicians, ensuring efficient time management, accurate parts ordering, and timely job completion. - Conduct quality control checks. - Contribute to the creation and documentation of standard operating procedures.

Requirements

- High school diploma or equivalent. - Accredited training in service advisor skills, customer satisfaction, and quality control. - Relevant automotive service advisor experience. - Ability to focus and manage multiple tasks effectively. - Willingness to undergo a background check and drug screening.