Service Consultant
About the role
At Lenz Truck, our Service Consultants are the ring leaders, problem solvers, customer heroes, and professional vehicle translators who keep the service department rolling.
Your mission is to make customers feel like VIPs, speak fluent car, keep everyone in the loop, find ways to help—and win, keep the chaos organized, and ensure no day is boring.
Responsibilities
- Greet customers, listen to their concerns, and help them feel confident they’ve come to the right place.
- Translate customer descriptions of vehicle issues (e.g., “It makes this weird noise when I turn left…”) into clear, actionable information for technicians.
- Own customer communication—no chasing required. Provide updates on vehicle status, repairs, and timelines.
- Help customers understand maintenance, repairs, and services (tires, brakes, alignments, etc.) and why they’re needed.
- Keep the service department running smoothly: coordinate cars, technicians, parts, and customer updates.
Qualities we’re looking for
- Confident and high-energy.
- Great with people and a natural problem solver.
- Motivated, team-oriented, and genuinely cares about customer care.
- Can have fun while getting the job done.
Automotive experience is a plus, but we’re also eager to talk to fast learners who thrive on people skills and aren’t afraid to jump in.
Why join Lenz Truck?
Work doesn’t have to suck. At Lenz, we work hard, help each other, celebrate wins, laugh, and tackle challenges as a team. We’re building a service department where people want to come to work—not just have to.
You bring the attitude; we’ll help you build the skills. Together, we’ll keep Lenz rolling.