Service Consultant

About the role

JM Lexus is currently seeking top talent as a Service Consultant. This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guests efficiently and delight them in their Service needs.

Responsibilities

• Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
• Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
• Following up on the progress of each repair order during the day
• Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
• Presenting and recommending additional services to our customers
• Administering warranty policies and properly initiating warranty claims
• Providing management with daily work productivity
• Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation, and Accountability)

Qualifications

• High school diploma required
• Minimum of three years’ experience as a Service Writer in a dealership setting, required
• Hi-Line experience preferred
• Must have good communication skills (verbal and written)
• A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
• Ability to show Innovation via observation and creation/suggestions for process improvements
• Takes personal Accountability for personal and team goals and objectives
• Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
• Must embody strong social skills and be able to work in a team environment
• Ability to multitask and delegate work production in a fast-paced environment
• Must be organized!
• Ability to maintain a professional appearance
• Ability to work a flexible schedule to include nights and some weekends

Benefits

• Base pay plus bonus
• Air-conditioned shop
• 401K savings plan with company contribution, pension plan, and profit sharing
• Generous paid vacation
• Health, vision, dental insurance
• Annual bonus
• Lifestyle Spending Account
• Paid certification training and continuing education courses
• Lexus and Toyota certified body shop
• Employee lease programs
• Credit Union
• Onsite wellness center, gym, and physical therapy