Service Consultant (Aftermarket Service & Digital Solutions)

Position Information

ENGEL Machinery North America has a job opportunity for a Service Consultant.

Qualification Requirements

• Experience: Minimum 5 years of experience in the Plastics Industry.
• You must possess an expert-level understanding of the machine lifecycle, including setup, maintenance, and processing.
• Education: High school diploma required; a degree in Engineering, Plastics Technology, or Business is highly preferred.
• Technical Savvy: Ability to carry technical conversations explaining and promoting conventional service products and digital solutions with ENGEL customers and colleagues.
• Sales Acumen: Proven ability to navigate corporate procurement processes and work within customer operational/capital budget cycles.
• Communication: Exceptional interpersonal skills with the ability to translate technical data into business value for customers.

Other Requirements

• Travel: Approximately 75% (70% domestic territory travel; 5% international).

Mental Requirements

• Communication
• Concentration
• Organization
• Calculations

Physical Requirements

• Standing and speaking for more than two hours at a time on a continuous basis.
• Working on the computer/keyboarding may be required for extended time periods on a regular basis.
• Occasional crouching and carrying materials is required.
• Maximum weight should not exceed 50 pounds.
• Listening is necessary on a regular basis as this role deals extensively with internal and external stakeholders.
• Working on mechanical equipment.
• Exposure to chemical substances as well as heat, noise and any conditions associated with industrial environments.
• Exposure to cold and extreme temperatures.

Service Consultants Must Adhere To

• ENGEL safety requirements.
• Customer site specific safety requirements.

Why ENGEL?

The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide. ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.

About This Company

ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGEL’s turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.