Service Consultant (1361)

About the role

At Watches of Switzerland, the Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications

• Experience with luxury watches.
• Technical knowledge of timepieces and ability to change or size straps/bracelets.
• Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements.
• Excellent project, planning, change and time management capabilities.
• Exceptional communication and interpersonal skills.
• IT literate.
• Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.
• Results focused, understanding what is important to the business and to the client.
• Flexible/Adaptable to change.
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
• Ability to stand up for long periods of time.

Benefits

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

Pay

$25.00 - $27.00 per hour + commission opportunity

Schedule

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends. Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.