Service Chiller Technician - HVAC

About the role

The Service Chiller Technician is the highest level of field service expertise within our HVAC service team, requiring advanced proficiency in diagnosing, repairing, and maintaining complex commercial and industrial HVAC systems, with a specialized focus on large-tonnage chiller plants.

Responsibilities

The technician performs at or beyond the capabilities of a Service Technician III, including full system teardowns, rebuilds, and overhauls, and holds relevant manufacturer-specific certifications.

• Respond to dispatched service calls at customer sites to diagnose, troubleshoot, repair, and perform preventative maintenance on a wide range of commercial/industrial HVAC equipment.
• Troubleshoot and repair issues with Unitary and Packaged Systems, Boilers, Chillers, Control Valves and Related Components, and Heat Exchangers and Cooling Towers.
• Provide detailed documentation of all service activities, including accurate completion of work orders, parts usage, recommendations, and service reports.
• Communicate effectively with dispatch, customers, and team members, and deliver initial and follow-up training to customers on system operation and maintenance.
• Identify opportunities to expand service offerings by discussing additional preventive maintenance contracts, upgrades, or related services with customers.
• Read and interpret blueprints, schematics, wiring diagrams, and technical manuals.
• Adhere to all safety protocols, including OSHA standards, lockout/tagout procedures, confined space entry, and proper use of PPE.

Requirements

• Minimum 5+ years of hands-on field experience in commercial/industrial HVAC service, with proven expertise in chiller systems.
• Relevant certifications, such as EPA Universal Refrigerant Certification and manufacturer-specific chiller training/certifications.
• Strong troubleshooting skills across electrical, mechanical, refrigeration, and controls systems.
• Proficiency with computers and software, including Microsoft Word, Excel, Outlook, and service management tools.
• Ability to work independently with minimal supervision, while collaborating effectively in a team environment.
• Excellent customer service skills with the ability to communicate technical information clearly.
• Valid driver's license and clean driving record.
• Ability to pass pre-employment drug screening and background checks (as required).
• Willingness to work overtime, on-call shifts, weekends, and emergencies as needed.