Service Center Technician III

About the role

The Service Center Technician III position at Chenega Military, Intelligence & Operations Support (MIOS) supports large-scale government operations by providing professional Service Center/call center services and logging all Incidents in the Service Center Ticketing System.

Responsibilities

• Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function defined within the performance work statement.
• Accept and process all customer Incident, Problem, and Change Tickets.
• Aid customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software, including commercial and DOI/IA developed software, LAN and stand-alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
• Proactively reduce ticket escalations by adapting to new trends and changes in customer support requirements.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent
• 5+ years of relevant experience
• Background check

Knowledge, Skills, and Abilities

• Ability to work nights, weekends, and holidays as required
• Excellent organizational, presentation, and customer service skills
• Ability to efficiently and effectively identify and solve project issues

Qualifications

None specified

Skills

Not specified

Benefits

At Chenega MIOS, we offer a broad range of benefits to our team members, including:

• Opportunities for professional development and growth
• Well-being programs to support team member health and wellness
• Corporate citizenship initiatives that focus on education, giving, skill-based volunteerism, and leadership to drive positive social impact in our communities

Pay

Details not specified

Schedule

Details not specified