Service Center Technician I
About the role
Chenega Military, Intelligence & Operations Support (MIOS) seeks to enhance your skills and build your career in a dynamic business environment. We aim to support large-scale government operations using cutting-edge technology and foster a culture of continuous professional development.
Service Center Technician I
Duties And Responsibilities:
- Receive and respond to customer telephone calls concerning general inquiries, “How To” assistance, or specific problems regarding any OIMT function.
- Accept and process all customer Incident, Problem, and Change Tickets.
- Afford assistance to customers with incident determination and resolution of Microsoft Windows Enterprise network client/server hardware and software, including commercial and DOI/IA developed software, LAN and stand-alone peripherals, network connectivity, diagnosing print issues, and general customer procedural issues.
- Take proactive steps to reduce ticket escalations by adapting new trends and changes to customer support requirements.
- Perform other duties as assigned.
Qualifications
- High school diploma or GED equivalent
- 1+ years of relevant experience
- Background check
Knowledge, Skills, And Abilities
- Ability to work nights, weekends, and holidays as required
- Excellent organizational, presentation, and customer service skills
- Ability to efficiently and effectively identify and solve project issues
How You’ll Grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
We know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you.
Corporate Citizenship
We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Tips from your Talent Acquisition Team
To help you with your research, we suggest you review the following links:
- Chenega MIOS News
- Glassdoor
Equal Employment Opportunity
Chenega MIOS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on basis of disability. Affirmative Action plans are available for review by employees and job seekers by contacting our EEO/AA officer at (907) 277-5706.