Service Center Technician

Job Responsibilities

• Provides excellent customer service to all Webster City School staff, faculty and students
• Answers incoming phone calls promptly and professionally within Service Level Agreements
• Gathers appropriate information, logs incidents and service requests in ticketing system
• Provides installation, technical support, and operational training for all supported systems
• Performs Warranty Hardware repair for branded equipment
• Installs, supports, and repairs college computers, peripherals, software, and technology equipment
• Records experience of classroom technology in tracking software, including but not limited to: Classroom AV presentation equipment, desktop computers, laptop computers, and printers
• Performs physical inventory checks as needed for all types of assets on campus
• Assists in stocking and organizing all technology equipment within the warehouse
• Assists in maintaining inventory database in conjunction with the inventory and procurement team
• Delivers equipment to departments as needed
• Completes minor maintenance
• Maintains confidentiality for students, faculty, and staff profiles
• Establishes and maintains strong working relationships with colleagues, staff, administrators, and the general public
• Displays a positive, friendly, and respectful attitude toward customers and co-workers
• Possesses strong organizational skills and high attention to detail
• Other duties as assigned by management

Job Qualifications

• Employee must be able to execute strong customer service skills
• Associate degree or Certificate/Diploma in computer science or a related field
• One to three years of recognized success in Desktop Support, educational technology or a related field
• Strong knowledge of Microsoft-based operating systems and software, with an emphasis on Windows, and Microsoft Office 2016
• Familiarity with IT computer hardware, AV hardware and other technology equipment preferred

Preferred Education/Experience

• Comp TIA A+ Certification
• InfoComm CTS Certified Technology Specialist
• Three to Five years of recognized success in Desktop Support, Audio/Visual Support, or a related field
• Experience supporting Higher Education
• Valid driver’s license

Benefits

• Health, Dental, and Vision insurance
• Paid premiums for Short Term Disability/Long Term Disability Insurance
• Paid $10,000 Life Insurance policy
• Section 125 Flex Spending Account
• 401(K) Retirement Plan
• Vacation Pay
• Paid Time Off
• Holiday Pay
• Employee Assistance Program