Service Center Representative

About the role

The Service Center Representative role involves serving as the initial point of contact for financial professionals, providing customer service for supervision technology, addressing questions about industry regulations, and guiding individuals through continuing education, registration, and licensing processes.

Responsibilities

• Provide customer service for technology walkthroughs and regulatory inquiries.
• Support processes for registration and licensing.
• Address questions regarding FINRA, SEC, and state rules.
• Afford assistance with matters related to mutual funds, annuities, and general securities.
• Collaborate with business partners on escalated issues.

Requirements

• A minimum of one year of recent customer service experience.
• Knowledge of financial products such as mutual funds, annuities, and general securities.
• Familiarity with FINRA, SEC, and state rules and regulations.
• Must possess an active Series 7 License. A FINRA SIE and Series 63 are also required or must be passed within 90 days of employment.
• Demonstrated ability to learn and maintain knowledge in a dynamic environment.
• Proficiency in multitasking with attention to detail and problem-solving skills.
• Educational qualifications include a Bachelor's degree in finance, business administration, or a related field.

Preferred Qualifications

• One to two years of financial services experience focused on investment products.
• Previous working knowledge of securities and insurance licensing.
• Experience with Microsoft applications, including Excel, Word, and PowerPoint.

Growth Opportunities

Continuous feedback and coaching are provided to support career advancement. Team members are encouraged to obtain additional licensing, such as the Series 66, 24, or 9/10.

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans. Additionally, there is an ESPP (employee stock purchase program), a 401K program with a company match, and a HSA (Health Savings Account on the HDHP plan). The company also provides a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations like CompTIA and IIBA. There is also a dedicated customer service team for our Consultants and a certified Career Coach available for questions around benefits and other resources.

Pay

Compensation is commensurate with experience.

Schedule

The role is remote flexible.

Contact Information

To apply, please visit our website or contact our Benefits Department at [email protected] or 804-523-8228 for ADA accommodations.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.