Service Center Registered Nurse - Relief
Join our team as a Service Center Registered Nurse at Lancaster Family Health Center in Salem, OR. This is a relief (on-call), part-time, non-exempt position.
About the Role
As a Registered Nurse in our Service Center, you’ll be the first point of contact for many of our patients, answering questions, offering guidance, and providing essential triage with empathy and expertise. You’ll work alongside a team of service center scheduling agents and other experienced nurses, focusing on first-call resolution to ensure each patient feels cared for and supported.
Our healthcare organization is a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, behavioral health, shelter assistance, energy and weatherization support, HIV/AIDS counseling, home visits, and mobile medical/dental clinics.
Responsibilities
- Patient Triage: Assess the urgency of patient needs, gather pertinent information, and direct care as necessary.
- Patient Inquiries: Respond to questions about medications, treatments, and general healthcare information.
- Care Coordination: Guide patients to the right resources, send messages to providers, advise on next steps, and collaborate with the healthcare team to create and implement care plans, coordinate referrals, and educate patients about medications and side effects.
- Efficient Communication: Collaborate with a local team of nurses to ensure consistency, quality, and warmth in every patient interaction.
- First-Call Resolution: Aim to resolve patient concerns during the initial call to foster trust and patient satisfaction.
- Comprehensive Care: Discuss main concerns, take health information, and document details in the electronic medical record (EMR) system (EPIC).
Requirements
- Associate’s Degree or higher in Nursing.
- 1 year of outpatient or clinical RN experience is preferred.
- Active WA/OR RN license; dual Washington/Oregon licensure required within 120 days.
- If the RN holds a license from a participating Nurse Licensure Compact (NLC) state, they must provide proof of primary state of residence and proof of completed suicide-prevention training during the first week of onboarding. If relocating to Washington, the RN must obtain a Washington RN license within 6 months of hire and update their primary state of residence within 60 days of relocation.
- BCLS certification within 90 days of hire; ACLS and PALS preferred.
- Spanish bilingual proficiency (level 10) is preferred.
Pay
$41.66–$51.03/hour, depending on experience, with the ability to go higher for highly experienced candidates. Additional pay for bilingual skills.