Service Center Manager (LAL)

About the role

The Service Center Manager oversees customer service, safety, dispatch, and warehousing/dock operations for a service center facility responsible for city operations. This includes managing routing and loading, dock operations, inventory control in an LTL environment, and ensuring compliance with safety and operational policies. The role involves direct supervision of drivers, dockworkers, and operations personnel, as well as planning and directing all phases of service center operations.

Responsibilities

• Supervise, lead, and direct terminal operations, including loading/unloading freight, customer service, and facilities management.
• Review, monitor, and control all service center operations to maximize company profits.
• Create driver route assignments and dispatch drivers to optimize equipment and driver assets.
• Interface with Linehaul Operations to ensure timely arrivals and departures.
• Assist with day-to-day optimization at the service center level.
• Ensure trailers are loaded/unloaded to meet service requirements.
• Manage, direct, and train dockworkers in warehouse operations, including moving products with lift trucks and by hand.
• Create and assign work schedules, adjusting staffing levels based on freight volumes.
• Ensure equipment is properly maintained, including preventive maintenance and coordinating repairs.
• Maintain the Service Center facility, including negotiating vendor agreements and coordinating repairs.
• Analyze service center operations for compliance with standard operating procedures.
• Participate in conference calls and facilitate training/onboarding procedures.
• Perform other duties as assigned.

Requirements

• Four-year degree in Transportation Management or relevant field with a minimum of two (2) years of supervisory experience in a similar facility, or at least five (5) years of relevant supervisory experience.
• Strong interpersonal skills with the ability to lead, manage, coach, and develop subordinates.
• Effective written and verbal communication skills.
• Understanding of transportation and LTL operations; floor covering industry experience preferred.
• AS400 experience preferred.
• Forklift certification preferred.
• Proven leadership experience in a fast-paced environment.
• Thorough knowledge of LTL industry, DOT rules, OSHA laws, hazardous materials regulations, NMFC/tariff rules, and company policies preferred.
• Strong organizational, communication, and logistical skills with solid problem-solving abilities.
• Knowledge of quality freight handling techniques preferred.
• Proficiency with Microsoft Office products.
• Knowledge of the city and surrounding areas.
• Previous Service Center Management experience in the LTL industry is strongly preferred.

Physical Demands

• Frequently lift objects weighing up to 50 pounds and occasionally up to 70 pounds.
• Pull up to 100 pounds and push up to 50 pounds.
• Occasionally climb stairs; frequently stoop, kneel, or crouch.
• Use hands and arms to reach, grasp, and manipulate objects; manual dexterity for operating computers and office machines.
• Exposure to extreme cold/hot working conditions.
• Average exposure to fumes from tractor trailers, lift trucks, and yard tractors.
• Correctable vision and hearing.
• Occasional travel required.

Work Environment

Conducted in an environment with significant exposure to outdoor weather conditions. Personal protective equipment must be worn in all required areas. While the work is not inherently dangerous, caution is necessary when performing onsite services.