Service Center Manager

About the role

As a Service Center Manager, you will drive growth of the parts and service business by delivering exceptional customer service, operational excellence, and profitable service center performance. You will lead service operations, develop your team, and ensure equipment is repaired safely, efficiently, and to the highest quality standards. You will report to the National Operations Manager.

Responsibilities

• Drive growth of the service and parts business while maintaining high levels of customer satisfaction.
• Lead, coach, and develop shop and field service technicians to ensure safe, efficient, and high-quality service delivery.
• Manage service center operations, including scheduling, resource allocation, work in progress, warranty administration, reporting, and financial performance.
• Establish and maintain standardized service processes, documentation, and procedures to improve efficiency and consistency.
• Ensure compliance with all Safety, Health, Environmental, and Quality (SHEQ) standards, company policies, and regulatory requirements.
• Develop technician capabilities through training, certification programs, and ongoing technical development.
• Resolve complex equipment, warranty, and customer service issues through effective troubleshooting, root cause analysis, and corrective actions.
• Maintain service center facilities, tools, and equipment in accordance with 5S standards and operational best practices.
• Collaborate with Sales, Parts, Product Companies, and other internal teams to improve equipment reliability, customer support, and business growth.
• Utilize business systems and reporting tools (SAP, MAM2, Microsoft 365, etc.) to monitor performance and support decision-making.
• Communicate professionally with customers and internal stakeholders, providing timely updates on service activities, warranty concerns, and operational performance.
• Perform other duties as assigned.

Supervisory Responsibilities

• Lead and manage a team of shop and field service technicians.
• Oversee hiring, onboarding, training, scheduling, performance management, employee development, and corrective actions in accordance with company policies and applicable laws.
• Provide direction, coaching, and performance feedback to ensure a high-performing and customer-focused service team.

Requirements

• 3 to 5 years of service leadership experience is required, preferably with hands-on technical expertise in the maintenance and repair of compressed air equipment, generators, dewatering pumps, energy storage systems, or similar industrial equipment.
• A high school diploma or GED is required.
• A bachelor’s degree in Business Management or a related field is preferred; equivalent combinations of education, technical training, and relevant work experience will also be considered.

Skills

• Strong knowledge of service operations, equipment maintenance, troubleshooting, and repair.
• Excellent written, verbal, and customer communication skills.
• Ability to read and interpret technical manuals, blueprints, and hydraulic/electrical schematics.
• Strong analytical and problem-solving skills with a focus on root-cause resolution.
• Working knowledge of business mathematics, including percentages, ratios, and measurements.
• Proficient in Microsoft Office 365, ERP systems, and service management software.

Travel

Occasional travel may be required for this position (approximately 10%).

Benefits

• Competitive wages.
• Medical, dental, and vision insurance.
• Company-paid life, short and long-term disability insurance.
• Generous paid time off.
• 401(k) matching and automatic company contribution.

Location

This role requires you to work on-site at our service center in Rock Hill, SC, United States.